Operations Dashboard
Policy servicing, queues and SLA performance
+4.2%
186
Policies Issued Today
-0.3 days
1.8 days
Avg Turnaround Time
+6
42
Pending QC
-2
5
SLA Breaches
Daily Throughput
Last 12 weeks
Queue Load
Proposal Verification64%
Medical Queue48%
Underwriting Queue71%
Quality Check36%
Pending Cases
| Case ID | Queue | Customer | Priority | Age |
|---|---|---|---|---|
| #OPS-3312 | Proposal Verification | Rohan Kapoor | High | 2 hrs |
| #OPS-3309 | Medical Queue | Sneha Iyer | Medium | 4 hrs |
| #OPS-3301 | Underwriting Queue | Vikram Shah | High | 6 hrs |
| #OPS-3298 | Quality Check | Ananya Rao | Low | 8 hrs |
| #OPS-3290 | Policy Issuance | Karan Mehta | Medium | 1 day |
Recent Activity
Policy #TP-48213 issued
Policy Issuance
Quality check completed — Batch #QC-771
Quality Check
Renewal processed — #REN-2231
Renewals
SLA breach flagged — Claim #CL-9931
Claims Support
Underwriting queue cleared for batch #UW-118
Underwriting Queue
Quick Insights
Average turnaround improved by 14% this month.
5 SLA breaches this week — concentrated in Medical Queue.
Quality check pass rate steady at 96.2%.