Customer Service Dashboard
Tickets, resolution performance and satisfaction
-6
58
Open Tickets
-0.6 hrs
4.2 hrs
Avg Resolution Time
+2.0%
92%
CSAT Score
+2
7
Escalations
Open Ticket Trend
Last 12 weeks
Ticket Category Mix
Policy Service Requests38%
Claims Support26%
Renewals22%
General Queries14%
Open Tickets
| Ticket | Customer | Category | Priority | Age |
|---|---|---|---|---|
| #TK-5521 | Ananya Rao | Claims Support | High | 3 hrs |
| #TK-5518 | Karan Mehta | Renewals | Medium | 5 hrs |
| #TK-5512 | Priya Nair | Policy Service Request | Low | 8 hrs |
| #TK-5507 | Rohan Kapoor | General Query | Low | 1 day |
| #TK-5501 | Sneha Iyer | Claims Support | High | 1 day |
Recent Activity
Ticket #TK-5521 escalated to claims team
Claims Support
CSAT survey completed — score 5/5
Customer Feedback
Ticket #TK-5512 resolved within SLA
Policy Service Requests
New support request raised — renewal query
Renewals
SLA reminder sent for ticket #TK-5507
General Queries
Quick Insights
Average resolution time improved by 12% this month.
CSAT score trending upward for the third consecutive week.
Claims Support remains the highest-volume ticket category.